Contact
Support channels, response expectations, and what to include in a request.
Mar 15, 2026
Support
Email: support@exactstatement.com
Telegram: t.me/Alexfefun
Email is the best option for statement-conversion issues because it gives us a durable thread for upload IDs, screenshots, and follow-up notes.
What To Send
Include the smallest set of details that lets us reproduce the issue:
- Upload ID or batch ID from the dashboard
- File name
- Target export format: QBO 3-column, QBO 4-column, Xero CSV, or XLSX
- The error message or reference code, if one was shown
- What you expected to see instead
If the issue is about a warning row, mention the row number range shown in the preview.
Before You Contact Us
- Review the preview and warning summary in the dashboard first.
- If the file is no longer needed, delete it from the dashboard.
- Check the relevant docs:
Product Scope
Exact Statement is a conversion and review tool for bank and credit-card statements. It is not a bookkeeping service, bank-feed replacement, or accounting advisor.