Contact

Support

Email is the primary channel: support@exactstatement.com

Telegram is a secondary option: t.me/Alexfefun

Email is the best option for statement-conversion and billing issues because it keeps a durable thread for upload IDs, screenshots, and follow-up notes. We do not publish a response-time SLA.

Billing And Credits

• If a conversion fails, credits for that work are automatically refunded to your account.
• Purchase refunds follow the Refund Policy: unused credits within 7 days, a prorated unused portion at our discretion, no refund after credits are fully consumed, and subscription cancellation stops future charges without refunding the current period.
• Card payments are processed by Stripe. We do not store full card numbers.

What To Send

Include the smallest set of details that lets us reproduce the issue:

• Upload ID or batch ID from the dashboard
• File name
• Target export format: QBO 3-column, QBO 4-column, Xero CSV, or XLSX
• The error message or reference code, if one was shown
• What you expected to see instead

If the issue is about a warning row, mention the row number range shown in the preview.

Before You Contact Us

• Review the preview and warning summary in the dashboard first.
• If the file is no longer needed, delete it from the dashboard.
• Check the relevant docs:
  • Security
  • Privacy Policy
  • Terms of Service
  • Benchmarks & Validation

Product Scope

Exact Statement is a conversion and review tool for bank and credit-card statements. It is not a bookkeeping service, bank-feed replacement, or accounting advisor.